Information Technology (IT) Support Technician Back to vacancy list

Reference - GBJ206
Location - Leeming Bar, Northallerton
Category - Information Technology
Closing - 07 May 2021
Description -
Information Technology (IT) Support Technician 
Leeming Bar, Northallerton, North Yorkshire
Salary: £20k

We currently have a vacancy for an ambitious IT Technician looking to kick-start a fantastic opportunity and develop an exciting career at Froneri.

You would be joining a first-class team to provide IT support to 3 manufacturing sites within the UK market. Primarily using a combination of face to face support as well as maintaining and resolving tickets via the ServiceDesk. 

You will be expected to provide a high level of customer service for any issues that may arise across the UK market. 

This role will require the ability to ensure that IT services are maintained for both office and production environments as well as server infrastructure. 
You will be actively encouraged to use and develop your technical skills whilst also learning on the job in an energetic, fast paced and experienced company. 

We are looking for someone who has a minimum of 3 years experience in a similar role and ideally has experience in customer service, providing enhanced support to end users. You need to have a good work ethic and business understanding to help with troubleshooting and problem solving. Experience with infrastructure and networking is also preferred.

The role will involve
•Deployment, configuration, operation and maintenance of hardware and software as required.
•Maintaining computer equipment such as scanners and peripherals; ensuring that these are prepared and ready to use.
•Laptop and Computer building via MDT/WDS.
•Mobile device management of iPhones.
•Maintaining and managing desk and dect phone systems.
•Maintaining Servicedesk system and prioritizing support requests.
•Providing end users with face-to-face and remote support.
•Troubleshooting software and hardware as required.
•AD Administering of user accounts and permissions.
•Office 365 Administering of licenses, shared mailboxes, and permissions.
•Support the factory production equipment and IT networks.
•Maintaining Veeam Backups.
Skills:
•Excellent communication and customer service skills 
•Attention to detail and be able to confidently troubleshoot and problem solve a wide range of IT issues.
•You should have strong verbal and written communication skills.
•Ability to multitask and willingness to learn on the job.
•You should be able to work as part of team as well as having the ability to confidently work under your own initiative.
•Be able to follow and execute procedures and processes in place.
•Ability to adapt to a changing working environment with a flexible approach to working.

Salary / Benefits
This is an excellent opportunity for someone looking to progress in a dynamic, successful and growing company. 

Please apply on line at www.Froneri.uk.com or alternatively, in writing/by email, enclosing a CV, to Heather Kemp (Heather.kemp@uk.froneri.com) HR Dept, Froneri, Leeming Bar Industrial Estate, Leeming Bar, Northallerton DL7 9UL.  Closing date Friday 7th May 2021.